Supporting you every step of the way.

Chard has guided hundreds of new homeowners through the process of purchasing a condo, so we know what it takes to make the experience a smooth, stress-free one. That’s why we go to great lengths to ensure our owners have all the information and support they need, from the moment they walk through the presentation centre doors until long after they’ve settled into their new home.

Our commitment to you.

The Chard Smart customer care program is our promise to each of our homeowners that they will receive industry-leading information, service and support when they need it and that warranty and service issues will be dealt with promptly, personally and professionally.


Chard Smart.

Two years of hands-on support.

During your first two years of homeownership, you will receive in-person support from Chard, including the opportunity to conduct a detailed pre-closing inspection when your suite is ready; and, at the one-year mark, you can take advantage of a courtesy service visit. You will also receive a printed Chard Purchaser Handbook at the time of possession with important suite, building, strata and warranty information to make your transition to living in a Chard home an enjoyable experience.

We did plenty of research and took the time we needed to consider our options before buying. Along the way, the Chard team was incredibly helpful—patient, responsive and always available to answer our questions. The buying experience felt personal—even after we purchased our home.

Duet Owners


Travelers 2-5-10.

Additional assurance for your new home.

In addition to the support you will receive from Chard, you will also be automatically registered for a Travelers Insurance Company 2-5-10 new home warranty. While we are pleased to report that no Chard homeowner has ever needed to rely on Travelers to resolve suite warranty issues, it is still reassuring to know that you will be covered by one of the best home warranties in the business.