Welcome home to Elenore! Need direction as to how to submit a service request? Here’s how.

The entire Chard team is so excited to have begun welcoming Elenore purchasers to their new homes! Elenore joins Chard’s Ellsworth development – which sits just two blocks south – as a significant contribution to the character and vibrancy of Mount Pleasant’s Main Street.

While the COVID-19 pandemic forced early Homeowner Orientations to be paused, we’re proud to say that Chard’s rigorous inspection process on all suites has resulted in a collection of homes that are finished to the highest standards. We are proud of the high-level of quality and attention to detail that went into the creation of Elenore. Regardless, our team remains available to Elenore homeowners to address any issues/deficiencies that may be noted upon possession.

If you are an Elenore homeowner looking to submit an issue/deficiency related to the interior of your new home, we encourage you to follow the steps below to complete this action. We’ll work with ITC, the General Contractor of Elenore, to ensure that issues are addressed in expeditiously.

  1. Visit the Chard Customer Care page at chardcustomercare.com and scroll down to select the Elenore logo.
  2. Scroll down the page to ‘Manage My Suite’ and select “login with Conasys”. Alternatively, you can go directly to homeinformationpackages.com. From here you will login with the information found in your Elenore on Fifth Homeowners Handbook in Appendix B.
  3. Upon logging in you will see the Elenore Conasys dashboard. Select the ‘Service’ menu navigation found on the left-hand side of your dashboard. From here, you can submit a new ‘Request’, view previously submitted requests under ‘History’ and find more information on how the process is handled.
  4. Start your new service request under Step 1 by confirming your contact information is correct.
  5. Move on to Step 2 to document each issue separately – you will be able to add multiple issues under each new service request. Select the most appropriate location within your suite, the specific item and write a full description. We also encourage you to include a photo to help provide as much accurate information as possible.
  6. Make sure to review all your information, including full description, any photos and your contact information before clicking the ‘Submit’ button under Step 3.
  7. Once you submit your service request, you will be sent an automated confirmation email that your Service Request has been received and a team member will contact you shortly to follow-up and schedule an appointment.
  8. Once your service request has been completed, you will be sent another automated confirmation email confirming the service request is closed. All service requests will be documented in your Conasys dashboard in the ‘Service’ section under ‘History’.

Should you have any questions related to this process, please do not hesitate to reach out to Katlyn, Chard’s Communications Coordinator at keuler@charddevelopment.com or 604.416.0162.