Our Promise
At Chard, we’ve helped hundreds of new homeowners through the process of purchasing, moving into and living in a new condo, so we know what it takes to make the experience smooth and stress-free. We go to great lengths to ensure our owners have all the information and support they need, from the moment they walk through the presentation centre doors until long after they’ve settled into their new home.
Our Customer Care Portal provides construction updates and other information valuable to homeowners prior to completion. For two years after completion, our homeowners receive in-person support from Chard and our representatives, including the opportunity to conduct a detailed pre-closing orientation when their suite is ready for occupancy. Our homeowners receive a printed Chard Homeowner Handbook at the time of possession with important suite, building, strata and warranty information to make their transition to living in a Chard home an enjoyable experience. And at the one-year mark, our homeowners can take advantage of a courtesy service visit designed to address any warrantable issues that may have arisen over the year.
